Support

Last updated: September 22, 2026

Email support@rematter.app with any question about ReMatter. We read every message and usually reply within two business days.

Restore a purchase

ReMatter Pro is a one-time purchase tied to your store account. On a new device, sign in with the same Google Play account or Apple Account, open Backup & Restore in the app, and tap Restore purchase or redeemed code. Do the same after you redeem an early access code on Google Play. A purchase made on Android does not carry over to iPhone, or the other way around.

Refunds

Refunds are handled by the store you bought from:

• Google Play: https://support.google.com/googleplay/answer/2479637
• Apple App Store: https://reportaproblem.apple.com

If you need help finding the purchase, open Backup & Restore in the app and tap Contact support under ReMatter Pro. The email it opens includes the IDs we need to look it up.

Lost data

ReMatter keeps your codes on your device and we have no copy of them. If you lose your phone or uninstall the app, you can only recover codes from a backup file you exported, or on iPhone, from your own iCloud or computer backup.

Privacy

See the Privacy Policy and the Terms of Service.