ReMatter

Support

Last updated: October 24, 2026

Email support@rematter.app with any question about ReMatter. We read every message and usually reply within two business days. The guides answer common questions about how the app works, and the release notes list what changed in each version.

Restore a purchase

ReMatter Pro is a one-time purchase tied to your store account. On a new device, sign in with the same Google Play account or Apple Account, open Settings in the app (the gear at the top of the device list), and tap Restore purchase under ReMatter Pro. In older versions of the app it is on the Backup & Restore screen. A purchase does not carry over from Android to iPhone, or the other way around.

Pro from early access

An early access link shows one store code. Tap the redeem button on the page, on the phone with ReMatter, and confirm with your store account. The code is a $0 purchase of ReMatter Pro, so it restores the same way as a paid one. Open ReMatter soon after you redeem. If Pro does not turn on, tap Restore purchase as above. If your link says that it was already used and you did not open it, email us.

Refunds

Refunds are handled by the store you bought from:

If you need help finding the purchase, open Settings in the app, tap Purchase details under ReMatter Pro, and tap Contact support. In older versions of the app it is on the Backup & Restore screen. The email it opens includes the IDs we need to look it up.

Lost data

ReMatter keeps your codes on your device and we have no copy of them. If you lose your phone or uninstall the app, you can only recover codes from a backup file you exported. The app keeps its database out of iCloud, Google and computer backups, so a phone backup does not bring the codes back.

Privacy

See the Privacy Policy and the Terms of Service.